At the start of your tenancy you were provided with a front door key & a bedroom key. It is essential that you look after these.
If you lose a key or lock yourself out, you will need to contact the office during office hours. If we are holding a spare you may come into the office to borrow this. You will need to pay a deposit of £20 per key. If you return the key/s within 48 hours this deposit will be refunded. If you do not return the key within 48 hours, we will need to have new ones cut from the deposit and therefore it will not be refunded.
If we do not hold a spare key, you will be charged to have your lock changed.
G4 Lets does not provide an out of office service for lost keys or being locked out.
If you lose your key or lock yourself out outside of our opening hours, you will either need to wait until the office opens, or you will need to call a locksmith. We recommend Haines who provide an out of hours service:
Telephone 01273 697 799
Mobile 07860 954 197
Please note that if you change the front door lock at the property this will need to be replaced like-for-like to ensure that the new lock is compliant with the HMO regulations. If the replacement does not meet these regulations you will be charged for this to be replaced. If the front door lock is replaced you will need to provide the office with 6 copies of the new key. If your bedroom lock is changed you will need to provide the office with 2 copies of the new key.
If you lose a security key, you will be charged a minimum of £30 for a replacement. You will need to email firstname.lastname@example.org to request a new key, which will take between 7 and 14 days to arrive.If you break a key in the lock due to force, you will be charged to replace both the lock and the key!